ABOUT US

Based in Spokane, Washington, Pawn 1, Inc. is a privately owned pawnshop chain that offers pawn/collateral lending and retailing of quality new and pre-owned merchandise. We are a specialty finance and retail enterprise, with the largest number of pawnshops in our market area.

History

On October 4th, 1979, Mark Lax opened his first pawnshop in downtown Spokane, Washington. Over the next 15 years, he opened 2 more pawnshops in the Valley of Spokane (1983), and North Division (1993). Mark then grouped the stores under a single brand with the promise of delivering the highest level of service to his valued customers.

Pawn 1 was born in 1994 in Hillyard, Washington, in a 2,500 square foot store. Store #5 was opened in Post Falls, ID in 1996. At this time, each store was transformed to deliver the same exceptional experience and Mark rapidly expanded into Idaho.

With a formidable management team and over 100 years of combined experience, Pawn 1 has since opened fifteen additional stores from Bremerton, Washington, all the way east to our newest store in Idaho Falls, Idaho.

The foundation of this small-business success story is built on 35+ years of experience, incredible family members and great support from friends and loyal customers. The next generations will sustain this history and continue to improve the business and services that owner Mark Lax has so richly imprinted on Pawn 1, Inc. and its cherished customer following.

Core Values

Our primary mission is the satisfaction of our customers. Our success will result in personal and professional growth for all our employees and a world-class organization to serve our customers.



Integrity

We strive to be ethically solid, inspiring trust and honesty throughout our company. We say what we mean, match our behaviors to our words and hold ourselves accountable for our actions.



Change

We must embrace change enthusiastically from all levels of the organization. We must encourage those from the bottom up to drive this change. Without this value, we will not only lose our competitive edge, but our ability to inspire and renew excitement and growth within our organization.

Customer Service
By settling for no less than exceptional, we will build enduring relationships with our customers.

Community
Building a team within our stores and throughout the communities we serve is a significant priority. Giving back to those same individuals that walk through our doors helps solidify an essential and necessary bond with our community.

Growth
In order for Pawn 1, Inc. to grow, it is imperative that the same focus is given to internal growth and the growth of individuals within our organization. This will encourage evolution, progressive development, and expansion for all involved.


Leadership

Leadership characteristics are instilled and upheld by every individual of the Pawn 1 family. Without this, our organization’s strength will not be at the level of success we all envision.



Innovation

By challenging the norm and by using our creativity and imagination to inspire new ideas, the opportunities and sustainability of our organization will remain endless.


Family

As we embark on our journey as an organization, our relationships with one another are essential. Every individual, from every level of Pawn 1, is a part of our family.